Zeithaml, V. A. B. (2011). Services Marketing: Integrating customer focus accross the firm (5 edition.).
Čikaški stil citiranjaZeithaml, Valarie A; Bitner. Services Marketing: Integrating Customer Focus Accross the Firm. 5 edition. Tata Mc Graw Hill: New Delhi, 2011.
MLA način citiranjaZeithaml, Valarie A; Bitner. Services Marketing: Integrating Customer Focus Accross the Firm. 5 edition. 2011.
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