APA aipamena

Pulparampil, J. (1999). Managing quality of service: A handbook on TQM in govt.

Chicago Style aipamena

Pulparampil, John. Managing Quality of Service: A Handbook on TQM in Govt. IMG, 1999.

MLA aipamena

Pulparampil, John. Managing Quality of Service: A Handbook on TQM in Govt. 1999.