Mills, D. Q. F. (1996). Broken promises: An unconventional view of what went wrong at IBM.
Chicago Edition CitationMills, D Quinn; Friesen. Broken Promises: An Unconventional View of What Went Wrong at IBM. Harvard Business School Press, 1996.
MLA Edition CitationMills, D Quinn; Friesen. Broken Promises: An Unconventional View of What Went Wrong at IBM. 1996.
Warning: These citations may not always be 100% accurate.