Kaplan, R. S. N. (1996). The Balanced scorecard: Translating strategy into action.
Chicago Edition CitationKaplan, Robert S; Norton. The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press: Boston, 1996.
MLA Edition CitationKaplan, Robert S; Norton. The Balanced Scorecard: Translating Strategy into Action. 1996.
Warning: These citations may not always be 100% accurate.