Cita APA

Kaplan, R. S. N. (1996). The Balanced scorecard: Translating strategy into action.

Chicago Edition Citation

Kaplan, Robert S; Norton. The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press: Boston, 1996.

Cita MLA

Kaplan, Robert S; Norton. The Balanced Scorecard: Translating Strategy into Action. 1996.