Metters,Richard; King-metters, K. P. (2006). Service operations management.
Chicago Edition CitationMetters,Richard; King-metters, Kathryn; Pullman. Service Operations Management. Cengage Learning, 2006.
Cita MLAMetters,Richard; King-metters, Kathryn; Pullman. Service Operations Management. 2006.
Atenció: Aquestes cites poden no estar 100% correctes.