Cita APA

Metters,Richard; King-metters, K. P. (2006). Service operations management.

Chicago Edition Citation

Metters,Richard; King-metters, Kathryn; Pullman. Service Operations Management. Cengage Learning, 2006.

Cita MLA

Metters,Richard; King-metters, Kathryn; Pullman. Service Operations Management. 2006.