Summers. Donna C S. (2009). Quality management: Creating and sustaining organizational effectiveness (2 edition.).
Chicago Edition CitationSummers. Donna C S. Quality Management: Creating and Sustaining Organizational Effectiveness. 2 edition. PHI Learning, 2009.
MLA Edition CitationSummers. Donna C S. Quality Management: Creating and Sustaining Organizational Effectiveness. 2 edition. 2009.
Warning: These citations may not always be 100% accurate.