101 ways to really satisfy your customers : how to keep your customers and attract new ones

Antzeko izenburuak

• Simple ways to make your customers happy: How to sell, serve and satisfy your customers
  nork: Batra, Promod
  Argitaratua: (1994)
• Customer retention: An integrated process for keeping your best customers
  nork: Lowenstein, Michael W
  Argitaratua: (1997)
• Connecting with your customers
  nork: Harvard Business Review
  Argitaratua: (2006)
• Connecting with your customers
  nork: Morris, Steve; Willcocks, Graham
  Argitaratua: (1996)
• The Truth about what customers really
  nork: Solmon, Michael R
  Argitaratua: (2010)