APA način citiranja

Griffiths, A. (2007). 101 ways to really satisfy your customers: How to keep your customers and attract new ones.

Čikaški stil citiranja

Griffiths, Andrew. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. Allen & Unwin, 2007.

MLA način citiranja

Griffiths, Andrew. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. 2007.