Poirier, C. W. (2005). Business process management applied: Creating the value managed enteerprise.
Chicago ZitierstilPoirier, Charles; Walker. Business Process Management Applied: Creating the Value Managed Enteerprise. Cengage Learning, 2005.
MLA ZitierstilPoirier, Charles; Walker. Business Process Management Applied: Creating the Value Managed Enteerprise. 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.