Poirier, C. W. (2005). Business process management applied: Creating the value managed enteerprise.
Chicago Edition CitationPoirier, Charles; Walker. Business Process Management Applied: Creating the Value Managed Enteerprise. Cengage Learning, 2005.
MLA Edition CitationPoirier, Charles; Walker. Business Process Management Applied: Creating the Value Managed Enteerprise. 2005.
Warning: These citations may not always be 100% accurate.