CRM : redefining customer relationship management

Antzeko izenburuak

• Customer relationship management (CRM)
  nork: Singh, P P; Kumar, N Jinender
  Argitaratua: (2009)
• The CRM Handbook: A business guide to Customer Relationship Management
  nork: Dyche, Jill
  Argitaratua: (2002)
• The CRM Handbook: A business guide to Customer Relationship Management
  nork: Dyche, Jill
  Argitaratua: (2002)
• The CRM Handbook: A business guide to Customer Relationship Management
  nork: Dyche, Jill
  Argitaratua: (2002)
• Why CRM doesn't work: How to win by letting customers manage the relationship
  nork: Newell, Frederick
  Argitaratua: (2004)