APA aipamena

Baran, R. J. G. J. S. (2008). Customer relationship management.

Chicago Style aipamena

Baran, Roger J; Galka,Robert J; Strunk. Customer Relationship Management. South-Western Publishing co, 2008.

MLA aipamena

Baran, Roger J; Galka,Robert J; Strunk. Customer Relationship Management. 2008.