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Gower handbook of call and contact centre management
| Главный автор: | |
|---|---|
| Формат: | Printed Book |
| Опубликовано: |
Gower
2004
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| Предметы: |
| LEADER | 00535nam a2200193 4500 | ||
|---|---|---|---|
| 020 | |c BP 75.00 | ||
| 082 | |a R 658CAL CAL | ||
| 100 | |a Calvert, Natalie | ||
| 245 | |a Gower handbook of call and contact centre management |c Calvert, Natalie | ||
| 250 | |||
| 260 | |a Gower |c 2004 | ||
| 300 | |a 340 p | ||
| 490 | |||
| 500 | |||
| 590 | |a Dreamtech |b D | ||
| 650 | |a Call centre management | ||
| 942 | |c BK | ||
| 999 | |c 141999 |d 141999 | ||
| 952 | |0 0 |1 0 |4 0 |6 R_658CAL_CAL |7 0 |9 155459 |a IMK |b IMK |g 0.00 |l 0 |o R 658CAL CAL |p IMK09005 |r 2019-10-25 |w 2019-10-25 |y BK | ||