APA Edition Citation

Calvert, N. (2004). Gower handbook of call and contact centre management.

Chicago Edition Citation

Calvert, Natalie. Gower Handbook of Call and Contact Centre Management. Gower, 2004.

MLA Edition Citation

Calvert, Natalie. Gower Handbook of Call and Contact Centre Management. 2004.

Warning: These citations may not always be 100% accurate.