Lovelock, C. W. (2008). Services marketing: People, technology and strategy (5 edition.).
Chicago Style citaatLovelock, Christopher; Wirtz. Services Marketing: People, Technology and Strategy. 5 edition. Pearson Education Asia, 2008.
MLA citatieLovelock, Christopher; Wirtz. Services Marketing: People, Technology and Strategy. 5 edition. 2008.
Let op: Deze citaties zijn niet altijd 100% accuraat.