Researching customer satisfaction & loyalty

相似書籍

• Loyalty leap : turining customer information into customer intimacy
  由: Pearson, Bryan
  出版: (2012)
• Measuring customer satisfaction
  由: Gerson, Richard F
  出版: (2004)
• Creating customer satisfaction excellence
  由: Mody, Suresh M
  出版: (1997)
• Handbook of customer satisfaction and loyality management
  由: Hill, Nigel; Alexander, Jim
  出版: (2013)
• Business process mapping : improving customer satisfaction
  由: Jacka, J Mike; Keller, Paulette J
  出版: (2002)