Researching customer satisfaction & loyalty

Podobne knjige/članki

• Loyalty leap : turining customer information into customer intimacy
  od: Pearson, Bryan
  Izdano: (2012)
• Measuring customer satisfaction
  od: Gerson, Richard F
  Izdano: (2004)
• Creating customer satisfaction excellence
  od: Mody, Suresh M
  Izdano: (1997)
• Handbook of customer satisfaction and loyality management
  od: Hill, Nigel; Alexander, Jim
  Izdano: (2013)
• Business process mapping : improving customer satisfaction
  od: Jacka, J Mike; Keller, Paulette J
  Izdano: (2002)