Researching customer satisfaction & loyalty

समान संसाधन

• Loyalty leap : turining customer information into customer intimacy
  द्वारा: Pearson, Bryan
  प्रकाशित: (2012)
• Measuring customer satisfaction
  द्वारा: Gerson, Richard F
  प्रकाशित: (2004)
• Creating customer satisfaction excellence
  द्वारा: Mody, Suresh M
  प्रकाशित: (1997)
• Handbook of customer satisfaction and loyality management
  द्वारा: Hill, Nigel; Alexander, Jim
  प्रकाशित: (2013)
• Business process mapping : improving customer satisfaction
  द्वारा: Jacka, J Mike; Keller, Paulette J
  प्रकाशित: (2002)