Researching customer satisfaction & loyalty

Lignende værker

• Loyalty leap : turining customer information into customer intimacy
  af: Pearson, Bryan
  Udgivet: (2012)
• Measuring customer satisfaction
  af: Gerson, Richard F
  Udgivet: (2004)
• Creating customer satisfaction excellence
  af: Mody, Suresh M
  Udgivet: (1997)
• Handbook of customer satisfaction and loyality management
  af: Hill, Nigel; Alexander, Jim
  Udgivet: (2013)
• Business process mapping : improving customer satisfaction
  af: Jacka, J Mike; Keller, Paulette J
  Udgivet: (2002)