Nash, S. N. (2005). Deliver outstanding customer services: Gain and retain customers and stay ahead of the competition (2 edition.).
Chicago Edition CitationNash, Susan; Nash. Deliver Outstanding Customer Services: Gain and Retain Customers and Stay Ahead of the Competition. 2 edition. UBS publishing, 2005.
MLA Edition CitationNash, Susan; Nash. Deliver Outstanding Customer Services: Gain and Retain Customers and Stay Ahead of the Competition. 2 edition. 2005.
Warning: These citations may not always be 100% accurate.