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| LEADER |
00609nam a2200193 4500 |
| 020 |
|
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|a 9
|c 450
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| 082 |
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|a 658.81CRM KNO
|
| 100 |
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|
|a Knox, Simon et al
|
| 245 |
|
|
|a Customer relationship management : perspectives from the marketplace
|c Knox, Simon et al
|
| 250 |
|
|
|
| 260 |
|
|
|a Butterworth-Heinemann, Oxford
|c 2008
|
| 300 |
|
|
|a 302 p
|
| 490 |
|
|
|
| 500 |
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| 590 |
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|b D
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| 650 |
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|a Customer relations management-- CRM
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| 942 |
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| 999 |
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| 952 |
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|0 0
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