Oakland, S. J. (2008). Total organizational excellence: Achieving world class performance.
Chicago Edition CitationOakland, S. John. Total Organizational Excellence: Achieving World Class Performance. Butterworth-Heinemann:Oxford, 2008.
MLA Edition CitationOakland, S. John. Total Organizational Excellence: Achieving World Class Performance. 2008.
Warning: These citations may not always be 100% accurate.