APA Edition Citation

Glynn, W. J. B. (2006). Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement.

Chicago Edition Citation

Glynn, William J; Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Mangement. Prentice-Hall of India Pvt. Ltd., New Delhi, 2006.

MLA Edition Citation

Glynn, William J; Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Mangement. 2006.