Harrington, H. J. (1987). The Improvement Process: How America's leading companies improve quality.
Chicago Edition CitationHarrington, H J. The Improvement Process: How America's Leading Companies Improve Quality. McGraw-Hill Book Co., New York, 1987.
MLA Edition CitationHarrington, H J. The Improvement Process: How America's Leading Companies Improve Quality. 1987.
Warning: These citations may not always be 100% accurate.