Klassen, R. D. M. (2006). Cases in Operations Management: Building Customer Value through World- Class Operations.
Chicago ZitierstilKlassen, Robert D; Menor. Cases in Operations Management: Building Customer Value Through World- Class Operations. Sage Publications, London, 2006.
MLA ZitierstilKlassen, Robert D; Menor. Cases in Operations Management: Building Customer Value Through World- Class Operations. 2006.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.