Customer Love: Attracting& keeping customers for life

Antzeko izenburuak

• Market driven organization : understading, attracting, and keeping valuable customers
  nork: Day, George S
  Argitaratua: (1999)
• Keeping customers
  nork: Sviokla, John J.
  Argitaratua: (1993)
• The customer-centred enterprise
  nork: Thompson, Harvey
  Argitaratua: (2003)
• 101 ways to really satisfy your customers : how to keep your customers and attract new ones
  nork: Griffiths, Andrew
  Argitaratua: (2007)
• Customer mania : it's never too late to build a customer focused company
  nork: Blanchard, Ken; Ballard, Jim: Finch, Fred
  Argitaratua: (2010)