APA引文

Peppers, D. R. (2002). One to One Manager: Real-world lessons in Customer Relationship Managment.

Chicago Edition Citation

Peppers, Don; Rogers. One to One Manager: Real-world Lessons in Customer Relationship Managment. Doubleday & Co., New York, 2002.

MLA引文

Peppers, Don; Rogers. One to One Manager: Real-world Lessons in Customer Relationship Managment. 2002.

警告：这些引文格式不一定是100％准确.