APA Edition Citation

Kincaid, J. W. (2006). Customer Relationship Management: Getting it right.

Chicago Edition Citation

Kincaid, Judith W. Customer Relationship Management: Getting It Right. Pearson Education, Delhi, 2006.

MLA Edition Citation

Kincaid, Judith W. Customer Relationship Management: Getting It Right. 2006.

Warning: These citations may not always be 100% accurate.