Lovelock, C. W. (2006). Services marketing: People, technology and strategy (5 edition.).
Chicago-стиль цитированияLovelock, Christopher; Wirtz. Services Marketing: People, Technology and Strategy. 5 edition. Pearson Education, Delhi, 2006.
MLA-цитированиеLovelock, Christopher; Wirtz. Services Marketing: People, Technology and Strategy. 5 edition. 2006.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.