एपीए उद्धरण

Lovelock, C. W. (2006). Services marketing: People, technology and strategy (5 edition.).

शिकागो स्टाइल उद्धरण

Lovelock, Christopher; Wirtz. Services Marketing: People, Technology and Strategy. 5 edition. Pearson Education, Delhi, 2006.

एमएलए उद्धरण

Lovelock, Christopher; Wirtz. Services Marketing: People, Technology and Strategy. 5 edition. 2006.