Besterfield, D. H. (2003). Total Quality Management (3 edition.).
Chicago Edition CitationBesterfield, Dale H. Total Quality Management. 3 edition. Pearson Education (Singapore) Pte. Ltd., Delhi, 2003.
MLA Edition CitationBesterfield, Dale H. Total Quality Management. 3 edition. 2003.
Warning: These citations may not always be 100% accurate.