APA Edition Citation

Newell, F. (2004). Why CRM doesn't work: How to win by letting customers manage the relationship.

Chicago Edition Citation

Newell, Frederick. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. Kogan Page India Pvt., Ltd.: New Delhi, 2004.

MLA Edition Citation

Newell, Frederick. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. 2004.

Warning: These citations may not always be 100% accurate.