Diwan, P. (2003). Quality in totality: A manager's guide to TQM and ISO 9000.
Chicago Edition CitationDiwan, Parag. Quality in Totality: A Manager's Guide to TQM and ISO 9000. Deep & Deep Publications: New Delhi, 2003.
MLA Edition CitationDiwan, Parag. Quality in Totality: A Manager's Guide to TQM and ISO 9000. 2003.
Warning: These citations may not always be 100% accurate.