APA Edition Citation

Payne, S. (2003). Grolier Business Library, Vol.09: Delivering customer service.

Chicago Edition Citation

Payne, Shelia. Grolier Business Library, Vol.09: Delivering Customer Service. Grolier International Inc., Hong Kong, 2003.

MLA Edition Citation

Payne, Shelia. Grolier Business Library, Vol.09: Delivering Customer Service. 2003.

Warning: These citations may not always be 100% accurate.