Morgan, R. L. (2004). Calming upset customers (3 edition.).
Chicago Edition CitationMorgan, Rebecca L. Calming Upset Customers. 3 edition. Viva Books Pvt Ltd.: New Delhi, 2004.
MLA Edition CitationMorgan, Rebecca L. Calming Upset Customers. 3 edition. 2004.
Warning: These citations may not always be 100% accurate.