Measuring customer satisfaction

類似資料

• Creating customer satisfaction excellence
  著者:: Mody, Suresh M
  出版事項: (1997)
• Researching customer satisfaction & loyalty
  著者:: Szwarc, Paul
  出版事項: (2006)
• Handbook of customer satisfaction and loyality management
  著者:: Hill, Nigel; Alexander, Jim
  出版事項: (2013)
• Business process mapping : improving customer satisfaction
  著者:: Jacka, J Mike; Keller, Paulette J
  出版事項: (2002)
• Little book of big customer satisfaction mesurement
  著者:: Rao, Ajit; Chandra, Subhash
  出版事項: (2012)