Cita APA

Gentle, M. (2002). CRM Project management handbook: Building realistic expectations and managing risk.

Chicago Edition Citation

Gentle, Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kogan Page Pub: London, 2002.

Cita MLA

Gentle, Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. 2002.