Gentle, M. (2002). CRM Project management handbook: Building realistic expectations and managing risk.
Chicago Edition CitationGentle, Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kogan Page Pub: London, 2002.
MLA Edition CitationGentle, Michael. CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. 2002.
Warning: These citations may not always be 100% accurate.