APA aipamena

Sheth, J. N. (2001). Customer relationship management: Emerging concepts, tools and applications.

Chicago Style aipamena

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata Mc Graw Hill: New Delhi, 2001.

MLA aipamena

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. 2001.

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