Sheth, J. N. (2001). Customer relationship management: Emerging concepts, tools and applications.
Styl ChicagoSheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata Mc Graw Hill: New Delhi, 2001.
Citace podle MLASheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. 2001.
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