Cita APA

Sheth, J. N. (2001). Customer relationship management: Emerging concepts, tools and applications.

Chicago Edition Citation

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata Mc Graw Hill: New Delhi, 2001.

Cita MLA

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. 2001.