APA Edition Citation

Sheth, J. N. (2001). Customer relationship management: Emerging concepts, tools and applications.

Chicago Edition Citation

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata Mc Graw Hill: New Delhi, 2001.

MLA Edition Citation

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. 2001.

Warning: These citations may not always be 100% accurate.