Παραπομπή APA

Dyche, J. (2002). The CRM Handbook: A business guide to Customer Relationship Management.

Παραπομπή Chicago Style

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education Asia, 2002.

Παραπομπή MLA

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. 2002.