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| LEADER |
00608nam a2200193 4500 |
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|a The CRM Handbook: A business guide to Customer Relationship Management
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| 250 |
|
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| 260 |
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|a Pearson Education Asia
|c 2002
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| 300 |
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|a 287 p
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|a Customer relations management-- CRM
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| 942 |
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