APA Edition Citation

Dyche, J. (2002). The CRM Handbook: A business guide to Customer Relationship Management.

Chicago Edition Citation

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education Asia, 2002.

MLA Edition Citation

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. 2002.

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