Keen, P. M. (2000). e Process edge: Creating customer value and business wealth in the internet era.
Chicago ZitierstilKeen, Peter; McDonald. E Process Edge: Creating Customer Value and Business Wealth in the Internet Era. Tata Mc Graw Hill: New Delhi, 2000.
MLA ZitierstilKeen, Peter; McDonald. E Process Edge: Creating Customer Value and Business Wealth in the Internet Era. 2000.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.