APA引文

Pulparampil, J. (1999). Managing quality of service: A handbook on TQM in Govt.

Chicago Edition Citation

Pulparampil, John. Managing Quality of Service: A Handbook on TQM in Govt. Institute of Management in Government: Tvpm, 1999.

MLA引文

Pulparampil, John. Managing Quality of Service: A Handbook on TQM in Govt. 1999.