APA-referens

Sheth, J. N. (2001). Customer relationship management: Emerging concepts, tools and applications.

Chicago-stil citat

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. Tata Mc Graw Hill: New Delhi, 2001.

MLA-referens

Sheth, Jagdish N. Customer Relationship Management: Emerging Concepts, Tools and Applications. 2001.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.