Creating customer satisfaction excellence

相似書籍

• Customer care excellence : how to create an effective customer focus
  由: Cook, Sarah
  出版: (2011)
• Measuring customer satisfaction
  由: Gerson, Richard F
  出版: (2004)
• Researching customer satisfaction & loyalty
  由: Szwarc, Paul
  出版: (2006)
• Complaint management excellence creating customer loyality through service recovery
  由: Cook, Sarah
  出版: (2012)
• Handbook of customer satisfaction and loyality management
  由: Hill, Nigel; Alexander, Jim
  出版: (2013)