Creating customer satisfaction excellence

समान संसाधन

• Customer care excellence : how to create an effective customer focus
  द्वारा: Cook, Sarah
  प्रकाशित: (2011)
• Measuring customer satisfaction
  द्वारा: Gerson, Richard F
  प्रकाशित: (2004)
• Researching customer satisfaction & loyalty
  द्वारा: Szwarc, Paul
  प्रकाशित: (2006)
• Complaint management excellence creating customer loyality through service recovery
  द्वारा: Cook, Sarah
  प्रकाशित: (2012)
• Handbook of customer satisfaction and loyality management
  द्वारा: Hill, Nigel; Alexander, Jim
  प्रकाशित: (2013)