Creating customer satisfaction excellence

Lignende værker

• Customer care excellence : how to create an effective customer focus
  af: Cook, Sarah
  Udgivet: (2011)
• Measuring customer satisfaction
  af: Gerson, Richard F
  Udgivet: (2004)
• Researching customer satisfaction & loyalty
  af: Szwarc, Paul
  Udgivet: (2006)
• Complaint management excellence creating customer loyality through service recovery
  af: Cook, Sarah
  Udgivet: (2012)
• Handbook of customer satisfaction and loyality management
  af: Hill, Nigel; Alexander, Jim
  Udgivet: (2013)