Citazione APA

Murthy, D. B. N. (1999). Managing quality: A practical guide to customer satisfaction.

Stile di citazione Chicago

Murthy, D B N. Managing Quality: A Practical Guide to Customer Satisfaction. Response Books: New Delhi, 1999.

Citazione MLA

Murthy, D B N. Managing Quality: A Practical Guide to Customer Satisfaction. 1999.